Good evening parents and carers,
It appears that the system is working quicker and more reliably this week, although I am aware that some people may still be having issues.
The majority of parents have 'redeemed' this week's voucher, as well as last week's, so there is definite progress. Thank you so much for your patience and polite e-mails during what has been a stressful time.
If you are continuing to have issues, please e-mail me at firstname.lastname@example.org