Good morning parents and carers,
As we enter a new week, parents are DUE to receive their e-mail from Edenred for the second voucher. Having logged on to the website this morning, I can see that for many parents, the status is 'LIVE', meaning those e-mails should be with you already, or will be very shortly. There are some parents who have not yet gone 'LIVE', but hopefully this will happen at some point today.
There are still a small number of parents who have not received their e-mail from last week, or who have not redeemed their voucher yet. We will be in touch with these parents today by phone in order to discuss how to resolve the situation.
There are some signs that the system is slowly improving, so hopefully the issues that we have experienced last week will become less frequent.
Please e-mail me at firstname.lastname@example.org to update me, ask questions or report issues.